Queue Kiosk

The touch-screen page where visitors take a number: pick a service, the ticket prints, plus a QR code to follow the queue from a phone. Opened on a tablet or kiosk computer registered as a Queue Device of type Kiosk.

Setting Up A Kiosk

Register the device in Queue Device with Device Type Ticket Kiosk, its division, the services offered (empty = every service in the division), printer profile, and Ticket Design.
Install Acosys Client on the kiosk computer/tablet so tickets can print; its printer profile must carry the same name as the Printer Name on the device.
Open the Queue Kiosk page on that device and enter the Device Token (32 characters) once. It is stored in the browser; it can also be passed as ...?token=<token>.
Go full screen. To leave, press the admin area and enter the device's Admin PIN.

What Visitors See

A button per service in its colour; services that allow priority have a priority-number button.
After pressing: the ticket number large, "Printing ticket...", and a QR code Scan to follow your place in the queue from your phone opening the public status page.
The public status page shows the ticket number, how many are ahead, and Estimated Wait = today's average service time (or the Serve Target when there is no data yet) × tickets ahead ÷ active counters for that service.

Why The Kiosk Refuses To Issue A Number

"Outside its opening hours" / "does not operate today": the service's Opening-Closing Time or Active Days do not include now. Set both times to 00:00 for 24 hours.
"Today's ticket quota is used up": the service's Daily Quota is reached; set 0 for unlimited.
"This service is not active": the service is disabled in the master.
"Queue device is unknown or inactive": wrong token, or the device was disabled.
"The system is not connected": the server is unreachable. There is no offline mode - deliberately, so two identical numbers can never be born.

Common Problems

Number issued but not printed: Acosys Client is not running on the device, or the Printer Name does not match a printer profile in Acosys Client. The number is still valid - the visitor can use the QR code.
Numbers not in sequence with another kiosk: they will never clash; the sequence is kept by the database, not the kiosk.
Screen does not change after a counter calls: the kiosk need not - that is the Queue Display's job.

Menu Location

Queue Management / Screens & Kiosk / Queue Kiosk
/queuekiosk