Queue Service
A queue line with its own numbering - Dental, Teller, Cashier - with its numbering rules, opening hours, quota, and time targets. The first master to fill in.
When To Use This Form
- When starting: press Seed Preset (Clinic / Bank-Credit Union / Retail) while the list is still empty - sample services and counters are created at once, then edit them.
- When adding a new queue line or changing opening hours, quota, and wait targets.
- When enabling priority numbers for elderly/disabled visitors.
Fields To Watch
| Field | What to watch |
|---|---|
| Code, Name | The code is typed by you (DENTAL, TELLER) and cannot change once tickets use it. |
| Ticket Prefix, Starting Number, Number Digits | A + 1 + 3 digits gives A-001. Digits between 1 and 9. |
| Number Reset | Daily, Monthly, or Never - when numbering returns to the Starting Number. |
| Division, Department | A service lives per division; numbering is automatically separate per division. |
| Daily Quota | Maximum tickets per day; 0 = unlimited. The kiosk refuses once the quota is reached. |
| Opening Time, Closing Time, Active Days | Outside these the kiosk refuses. Set both times to 00:00 for 24 hours. Active Days is seven 0/1 characters from Monday: 1111110 = Monday-Saturday. |
| Serve On Call | On for cashiers: a called number counts as served at once, with no Start Serving button. |
| Allow Priority | Offers a priority-number button at the kiosk. |
| Wait Target, Serve Target (minutes) | Basis for the Waiting Time vs SLA report, and the fallback wait estimate on the status page before the day has data. |
| Colour, Sort Order | Colour on the screens and display order. |
Common Problems
- Seed Preset button missing: it shows only while the service list is completely empty and no Code has been typed.
- Numbers did not reset this morning: Number Reset is not Daily, or today's first ticket has not been issued yet (the reset happens when the first number is taken).
- Service missing from the kiosk: inactive, outside its hours/days, or the kiosk limits services through the Services field on its device.
Menu Location
- Queue Management / Queue Masters / Queue Service
/form/queueservice