Reservation History

A record of every event on a reservation: created, deposit received, moved, check-in, check-out, cancelled, late payment, and email failures. Read-only, so the history can be trusted.

When To Use This Form

Fields To Watch

Field What to watch
Customer Reservations The reservation number being recorded.
event The kind of event; see the table below.
actor, actorid Who acted: customer, user (an ERP user), or system (an automatic process), and their code.
details Details as JSON text: cancellation reason, old and new schedule, amounts, or the email error message.
Created At When the event happened.

Event Types

event Meaning
created The reservation was created by a customer or an admin.
paymentconfirmed The deposit was confirmed from a gateway payment; details hold the deposit used, the money received, and any refund for overpayment.
rescheduled The schedule was moved by a customer or an admin; details hold the old and new schedule.
checkin The customer started using the unit; details hold the POS invoice number that was opened, the rental length, and the early check-in hours and fee if any.
checkout The customer finished using the unit; the rest of the schedule not yet started was released. Details hold the late check-out hours and fee if any, and whether the fee went onto the invoice.
cancelled Cancelled by an admin; details hold the reason and the refund amount.
noshow An admin marked the guest as not arrived; details hold whether the deposit was returned, the refund amount, and the deposit kept.
latepayment A payment arrived after the reservation expired or was cancelled; details hold the new refund amount.
refundprocessed A refund was marked as done.
depositrepaired A Customer Advances entry from an older version was rewritten in the correct form (once per reservation).
emailfailed A notification email failed to send; details hold the error message.
On some columns the label may show as the original column name (event, actor, actorid, details).

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